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Shipping & Returns

Shipping Policy

  • Please allow 3-5 business days (not including weekends or holidays) for items to ship, excluding preorder items. All orders are shipped via USPS (US Postal Service), Monday through Friday (excluding holidays). USA delivery is within 3-5 business days after the order ships. Please also check with your local post office after 10 days as the package may be held there. Longer delays may apply if you did not enter your full and complete shipping address. 

  • If you have NOT received your order after 10 business days, feel free to e-mail us at In the subject line of your e-mail, please include your name (first & last) and your order number.

  • Delivery issues (including damage, theft, and misdeliveries MUST be handled through the U.S. Postal Service.

  • If you have had issues with the postal service, we strongly encourage you to add insurance to your shipments. You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact us via email immediately after your order is placed, prior to shipping. Once the tracking number has been printed, insurance can not be added.

General Store Policy

  • No refunds. Exchanges only. 

  • No cancellations on already placed orders.

  • No switching/swapping items on completed orders.

  • Sale items are final sale. Jewelry, Accessories, & Consumables are final sale. 

  • If there is an issue with your order, please contact us via e-mail In the subject line of your e-mail, please include your name (first & last) and your order number.

  • Discount codes can not be combined on orders. Any discount codes must be applied on the order at the time of purchase.  Discounts will not be applied after an order has been completed. If you experience a problem with a discount code, contact us before you place your order at

Return & Exchange Policy

  • Exchanges must be initiated via email. Please include your order number in your e-mail correspondence.

  • In the event you have any issues with an item of clothing, or would like to exchange an item of clothing, contact us, prior to wearing/altering any items within 7 calendar days of delivery. Inquiries about exchanges/issues more than 7 calendar days after delivery will not be considered for exchanges/remedy. There will be NO EXCEPTIONS to this. The exchanged item will depend on availability.

  • Items with tags and/or labels removed will not be eligible for exchange. If we receive an item that has any of the tags or labels removed, we will not honor the exchange. You will be responsible for postage for sending items back to you that have had the tags or labels removed. We suggest that you try items on before removing any label.

  • Once the exchanged item is received, you will be issued a code to use your exchange credit towards another purchase. Exchanges will not be issued as a refund on any other orders.  Shipping charges on new orders using exchange codes will apply, as with any new order.

  • Each exchange will have to be handled the same. PLEASE do not send things back without contacting us before.

  • Any discounts used at the time of purchase does NOT apply on clothing exchanges. 

  • An additional shipping charge will apply on clothing exchanges for the exchanged item to be sent to you, which will be sent to you via invoice.

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